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  • How can I contact customer support?
    You can reach us via email or through the chat feature on our website.
  • What are your customer support hours?
    Our customer support is available 24 hours a day. We will respond to any questions and concerns within one hour.
  • What is your return policy?
    We have a 30-day return policy. From the day you receive your item, you have 30 days to return it for a full refund.
  • What is your exchange policy?
    You have 30 days to exchange your item for a different one from the time you receive it.
  • What are the benefits of creating an account?
    Creating an account allows you to receive discounts, sale updates, and ensure you can save the most money while getting premium products.
  • How do I create an account?
    Sign up with your email, provide the required information, and your account will be created.
  • What is your privacy policy?
    All information we collect is securely stored and not available for public use. Customer data is protected by a very secure website platform to ensure privacy and security.
  • What shipping options do you offer?
    We offer two shipping options: Standard and Express.
  • How much does shipping cost?
    USA: Free shipping. Canada: Shipping charges typically range from $15 to $20. International: Shipping charges vary by destination.
  • How long will it take to receive my order?
    USA: Delivery times are 3 to 10 business days. Canada: Delivery times are 3 to 10 business days. International: Delivery times can take up to 20 days.
  • Do you offer international shipping?
    Yes, we offer international shipping. Please note that international shipping does not include tracking and can take up to 20 days. All international orders are shipped by air to ensure the fastest delivery time possible.
  • What is the handling time before my order is shipped?
    Handling time before shipping is typically 1 to 3 days
  • What materials are your products made from?
    All of our products are made from recyclable PLA plastic that is eco-friendly and meets environmental guidelines.
  • How do you give back to the environment?
    For each product purchased, we plant a tree to support reforestation efforts and promote a greener future.
  • What are the benefits of becoming a member?
    Members receive monthly notifications on sales, deals, and special discounts.
  • What is your loyalty program?
    Our loyalty program rewards customers for their purchases. For every $50 spent, you receive 50 points. Each point is equivalent to five cents, which can be used towards future purchases, gift cards, and more.
  • What materials are used in your products?
    We use recycled PLA plastic that is eco-friendly to ensure we have a low environmental impact.
  • What are the care instructions for your products?
    Our products are durable and strong, but they are not recommended for high-temperature uses. Temperatures over 150°F can damage the products.
  • Do you offer product customization?
    Yes, we offer customization for any product. To have your product customized, please reach out to us via email or messenger to discuss the options.
  • Do you offer a warranty or guarantee?
    We offer a 30-day money-back guarantee. If you are not satisfied with your item, you have 30 days from the time you receive it to return it for a full refund. If the item is damaged during shipping, please photograph the damage and contact us immediately for a resolution.
  • What payment methods do you accept?
    We accept all types of payments.
  • What is the order processing time?
    Order processing time is 1 to 3 days.
  • How do I place an order?
    Choose the item you would like, select the size and color, and place your order through our website
  • What is your order cancellation policy?
    You can cancel your order within two days of placing it. Submit your cancellation request with an explanation. If your item has not been shipped, we will refund the full purchase amount. If it has been shipped, you will need to return the item for a refund.
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